Terms of service

Terms of Service

Effective Date: [Insert Date]

Last Updated: [Insert Date]

These Terms of Service (“Terms”) govern your access to and use of the website, platform, software, dashboards, communication tools, artificial intelligence features, call analytics, call recordings, transcription, translation, CRM integrations and related services provided by Utelenet (“Utelenet,” “we,” “us,” or “our”).

Utelenet is an AI-powered business communication and call intelligence platform designed to help businesses analyze customer conversations, improve sales follow-up, manage call activity, review recordings, generate AI transcriptions and translations, and better understand team performance.

The company is registered in Georgia. The full legal company name and registered address will be added here:

• Company Legal Name: [Insert Legal Company Name]
• Registered Address: [Insert Registered Address]
• Website: https://utelenet.com
• Contact Email: [Insert Contact Email]

By accessing our website, creating an account, using our services, requesting a demo, subscribing to a plan, or otherwise interacting with Utelenet, you agree to these Terms. If you do not agree to these Terms, you must not use our website or services.

1. Business Use and Authority

Utelenet is intended for business and professional use only. By using our services, you confirm that you are using them on behalf of a business, organization, company, agency or professional activity.

If you use Utelenet on behalf of a company or organization, you represent and warrant that you have the legal authority to bind that company or organization to these Terms.

You must be at least 18 years old to use our services. Our services are not intended for children or personal use by minors.

2. Services Provided by Utelenet

Utelenet may provide business communication and AI-powered call intelligence services, including but not limited to:

• AI call analysis
• AI call transcription
• AI call translation
• AI-generated call summaries
• Call recordings management
• Call analytics and reporting
• Missed call tracking
• Sales follow-up tools
• Team performance insights
• Customer communication dashboards
• CRM integrations
• Business phone numbers
• Virtual phone system tools
• Call routing and communication workflow tools
• Support, onboarding and related professional services

The exact features available to you may depend on your plan, subscription, agreement, technical setup, country, third-party provider availability and applicable law.

3. Accounts and Access

To use certain services, you may need to create an account or receive access credentials from Utelenet or from your organization’s administrator.

You are responsible for:

• Providing accurate account information
• Keeping login credentials confidential
• Controlling access to your account
• All activity that occurs under your account
• Immediately notifying us about unauthorized access or security concerns

Utelenet may suspend or restrict access if we believe that an account is being used unlawfully, fraudulently, insecurely, abusively or in violation of these Terms.

4. Customer Responsibilities

You are responsible for how you and your users access and use Utelenet.

You agree to:

• Use the services only for lawful business purposes
• Comply with all applicable privacy, telecom, employment, consumer protection and data protection laws
• Obtain all required permissions, notices and consents
• Use call recordings, transcripts, translations and AI summaries responsibly
• Ensure that your employees, agents, contractors and users follow these Terms
• Provide accurate billing, account and business information
• Maintain your own policies for customers, employees and call participants where required
• Review AI-generated outputs before relying on them

5. Call Recording, Consent and Communication Laws

Utelenet may provide tools that allow businesses to record, store, transcribe, translate, summarize or analyze calls and other communications.

You are solely responsible for ensuring that every call recording, transcription, translation, analysis, storage or use of communication data complies with all applicable laws and regulations.

Call recording laws vary by country, state and jurisdiction. Some jurisdictions may require consent from one party, while others may require consent from all parties. You are responsible for determining which laws apply to your business, employees, agents, customers and call participants.

You agree that you will:

• Provide legally required call recording notices
• Obtain all required consents before recording or processing calls
• Inform employees, agents and customers where legally required
• Use recordings, transcripts and AI summaries only for lawful purposes
• Comply with telemarketing, anti-spam, robocall, Do Not Call and similar laws where applicable
• Not use Utelenet to make unlawful, deceptive, abusive, harassing or unauthorized communications

Utelenet does not provide legal advice and does not control how you notify call participants, obtain consent or use communication data.

6. AI Features and AI-Generated Content

Utelenet may use artificial intelligence technologies to generate transcripts, translations, summaries, insights, follow-up suggestions, call analysis, customer request detection and other AI-powered outputs.

AI-generated outputs are provided for business assistance and informational purposes only. They may contain errors, omissions, inaccuracies, incomplete interpretations or incorrect conclusions.

You agree that:

• AI outputs should be reviewed by a human before being used for important business decisions
• AI summaries may not capture every detail of a conversation
• AI translations may not always preserve full meaning, tone or legal accuracy
• AI insights do not guarantee sales results, customer behavior or business performance
• You remain responsible for decisions made based on AI-generated content

Unless expressly agreed in writing, Utelenet does not use your private call recordings, transcripts or confidential business communication data to train public AI models.

7. Customer Data

“Customer Data” means data, content, recordings, transcripts, translations, call logs, CRM information, customer details, agent information, messages, files and other information that you or your users submit, upload, connect, store or process through Utelenet.

You retain ownership of your Customer Data. You grant Utelenet a limited right to host, process, transmit, store, analyze and use Customer Data only as necessary to provide, maintain, secure, support and improve the services, comply with legal obligations and enforce these Terms.

You represent and warrant that you have all rights, permissions and legal bases required to provide Customer Data to Utelenet and to allow us to process it according to these Terms and our Privacy Policy.

8. Privacy and Data Protection

Our collection and use of personal information is described in our Privacy Policy.

By using Utelenet, you agree that we may collect, use and process personal information as described in our Privacy Policy and in any applicable data processing agreement or service agreement between you and Utelenet.

If you process personal data through Utelenet on behalf of your own customers, employees, agents or users, you are responsible for providing required notices, obtaining required consents and responding to privacy rights requests where applicable.

9. Prohibited Uses

You may not use Utelenet for unlawful, harmful, abusive, fraudulent or unauthorized purposes.

You agree not to:

• Violate any applicable law, regulation or third-party right
• Record, transcribe or analyze calls without required consent
• Use the services for illegal telemarketing, spam, robocalls or deceptive communications
• Harass, threaten, abuse or mislead any person
• Upload malicious code, viruses or harmful files
• Attempt to gain unauthorized access to any system, account or data
• Interfere with the security, availability or performance of the services
• Reverse engineer, copy, resell or exploit the services without permission
• Use the services to collect sensitive information unlawfully
• Use AI outputs to deceive, impersonate, defraud or manipulate people
• Use the services in a way that may damage Utelenet, our providers or other customers

10. Business Phone Numbers and Telecom Services

If Utelenet provides or connects business phone numbers, routing, virtual phone tools, call handling or telecom-related services, such services may depend on third-party telecom providers, carriers, network operators and infrastructure partners.

Phone numbers may be assigned for your use but are not sold to you as property unless expressly agreed in writing. Number availability, activation, routing, portability, caller ID, geographic availability and continued use may depend on third-party providers, technical limitations and applicable regulations.

Utelenet may change, suspend or withdraw a number or telecom feature if required by law, provider rules, technical limitations, security concerns, non-payment, suspected misuse or violation of these Terms.

11. Emergency Calling

Unless expressly stated in a separate written agreement, Utelenet services are not intended to be used as an emergency calling service.

You should not rely on Utelenet as your only way to contact emergency services such as 911, 112 or any other emergency number. You are responsible for maintaining alternative emergency communication methods for your business, employees, agents and locations.

12. Integrations and Third-Party Services

Utelenet may integrate with third-party services, including CRM systems, telecom providers, AI providers, cloud hosting providers, payment processors, analytics tools, messaging platforms and other business systems.

Third-party services are governed by their own terms, privacy policies, service levels and technical limitations. Utelenet is not responsible for third-party services, outages, data handling, pricing changes or discontinued functionality.

You authorize Utelenet to connect to and exchange data with third-party services that you enable, approve or request.

13. Fees, Billing and Payment

Certain Utelenet services may be provided for a fee. Pricing may depend on your subscription plan, usage, number of users, call volume, AI processing volume, phone numbers, recordings, transcription minutes, integrations, support level or other service components.

You agree to:

• Pay all fees according to your selected plan or agreement
• Provide accurate billing and payment information
• Pay applicable taxes, duties and government charges
• Pay usage-based fees where applicable
• Keep your payment method valid and up to date

If payment is not received on time, Utelenet may suspend, limit or terminate access to paid services, disable features, restrict usage, or apply late payment charges where permitted by law.

14. Subscriptions, Renewals and Cancellation

If you subscribe to a recurring plan, your subscription may automatically renew at the end of each billing period unless you cancel it according to the cancellation process provided by Utelenet.

Subscription terms, billing cycles, renewal dates, cancellation rules and refund conditions may be shown during checkout, in your account, in your order form, invoice, service agreement or written proposal.

You may cancel your subscription by contacting Utelenet at [Insert Billing Email] or by using any cancellation method provided in your account or agreement.

Cancellation does not automatically entitle you to a refund for fees already paid unless required by law or expressly stated in your plan or agreement.

15. Free Trials, Demos and Beta Features

Utelenet may offer demos, free trials, pilot programs, test accounts or beta features.

Such services may be limited, modified, suspended or discontinued at any time. Beta features may be incomplete, experimental, unstable or subject to change.

Utelenet makes no guarantee that demo, trial or beta features will become part of the final paid service.

16. Service Availability and Changes

We aim to provide reliable services, but we do not guarantee that the website, platform, telecom services, AI features, dashboards, integrations or third-party connections will always be uninterrupted, error-free or available.

Services may be unavailable due to maintenance, updates, technical issues, provider outages, network problems, security events, carrier limitations, force majeure events or other circumstances beyond our control.

We may modify, improve, update, replace, suspend or discontinue any feature or service at any time, with or without notice, where reasonable or necessary.

17. Intellectual Property

Utelenet and its licensors own all rights, title and interest in the website, platform, software, dashboards, designs, interfaces, technology, AI workflows, trademarks, logos, brand elements, documentation, content and other materials provided by Utelenet.

These Terms do not transfer any ownership rights to you. You receive only a limited, non-exclusive, non-transferable, revocable right to use the services according to these Terms and your agreement with Utelenet.

You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, reproduce or create derivative works from Utelenet’s services or materials unless expressly permitted in writing.

18. Feedback

If you provide suggestions, ideas, comments, feature requests or other feedback, you grant Utelenet the right to use that feedback without restriction or compensation.

We may use feedback to improve our services, develop features, update products or enhance user experience.

19. Confidentiality

During the use of Utelenet, either party may receive confidential information from the other party, including business data, technical information, pricing, product plans, call workflows, customer lists, credentials, reports and non-public materials.

Each party agrees to use reasonable care to protect confidential information and to use it only for purposes related to the services.

Confidentiality obligations do not apply to information that is publicly available, already known without restriction, independently developed, lawfully received from another source or required to be disclosed by law.

20. Security

Utelenet uses reasonable technical, administrative and organizational measures to protect the services and Customer Data.

However, no system, platform, network or internet transmission is completely secure. You are responsible for using strong passwords, limiting account access, managing user permissions and maintaining secure internal practices.

You must notify Utelenet immediately if you suspect unauthorized access, misuse, data exposure or a security incident related to your account.

21. Suspension and Termination

Utelenet may suspend or terminate your access to the services if:

• You violate these Terms
• You fail to pay fees when due
• Your use creates security, legal, technical or operational risk
• Your account is suspected of fraud, abuse or unlawful activity
• Required by law, court order, regulator, carrier or third-party provider
• Continued service becomes commercially, technically or legally impractical

You may stop using the services at any time. Termination does not relieve you of payment obligations incurred before termination.

After termination, your access to the services may be disabled and Customer Data may be deleted, archived or retained according to our Privacy Policy, data retention practices, legal obligations and applicable agreements.

22. Disclaimers

The services are provided on an “as is” and “as available” basis, unless expressly stated otherwise in a separate written agreement.

To the maximum extent permitted by law, Utelenet disclaims all warranties, whether express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, accuracy, availability, security and error-free performance.

Utelenet does not guarantee that:

• The services will always be available or uninterrupted
• AI outputs will always be accurate or complete
• Call recordings, transcripts or translations will be error-free
• All missed opportunities, customer intentions or sales insights will be detected
• The services will increase sales, revenue, conversion rates or business performance
• Third-party services, carriers or integrations will operate without interruption

23. Limitation of Liability

To the maximum extent permitted by law, Utelenet will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, including loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, service interruption, missed calls, lost sales opportunities, customer claims or business decisions based on AI-generated outputs.

To the maximum extent permitted by law, Utelenet’s total liability for any claim related to the services or these Terms will not exceed the amount paid by you to Utelenet for the services during the three months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

24. Indemnification

You agree to defend, indemnify and hold harmless Utelenet, its owners, directors, officers, employees, contractors, partners, providers and affiliates from and against any claims, damages, losses, liabilities, costs and expenses arising from or related to:

• Your use of the services
• Your Customer Data
• Your violation of these Terms
• Your violation of applicable law
• Your failure to obtain required call recording consent
• Your communication with customers, leads, employees or call participants
• Your use of AI outputs
• Your use of telecom services, phone numbers, recordings, transcripts or integrations
• Claims made by your customers, employees, agents, contractors or third parties

25. Compliance With Laws

You are responsible for complying with all laws and regulations that apply to your use of Utelenet, including privacy laws, data protection laws, telecom laws, employment laws, consumer protection laws, call recording laws, telemarketing laws, anti-spam laws, export control laws and sanctions regulations.

You may not use Utelenet in a country, region or manner prohibited by applicable law, sanctions or export restrictions.

26. Force Majeure

Utelenet will not be responsible for delays, failures or interruptions caused by events beyond our reasonable control.

Such events may include natural disasters, war, terrorism, civil unrest, labor disputes, internet failures, telecom carrier outages, cloud provider outages, power failures, cyberattacks, government actions, regulatory changes, pandemics, third-party service failures or other events beyond our control.

27. Governing Law and Dispute Resolution

Unless otherwise required by applicable law or agreed in writing, these Terms are governed by the laws of Georgia, without regard to conflict of law principles.

Any dispute arising from or related to these Terms or the services shall be resolved by the competent courts located in [Insert City, Georgia], unless another jurisdiction is required by applicable law or agreed in a separate written contract.

Before filing a claim, both parties agree to make a reasonable effort to resolve the dispute through good-faith communication.

28. Changes to These Terms

We may update these Terms from time to time.

When we update the Terms, we will change the “Last Updated” date at the top of this page. If changes are material, we may provide additional notice, such as a website notice, email notification or dashboard message.

Your continued use of the website or services after updated Terms become effective means that you accept the updated Terms.

29. Entire Agreement

These Terms, together with our Privacy Policy, any applicable order form, service agreement, data processing agreement or written contract, form the entire agreement between you and Utelenet regarding the services.

If there is a conflict between these Terms and a signed written agreement between you and Utelenet, the signed written agreement will control to the extent of the conflict.

30. Contact Us

If you have questions about these Terms or our services, contact us at:

• Company: Utelenet
• Company Legal Name: [Insert Legal Company Name]
• Registered Address: [Insert Registered Address]
• Email: [Insert Contact Email]
• Website: https://utelenet.com