Privacy policy

Effective Date: [Insert Date]

Last Updated: [Insert Date]

This Privacy Policy explains how Utelenet (“Utelenet,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, contact us, request information, use our services, or interact with our platform.

Utelenet is an AI-powered business communication and call intelligence platform. Our services may include call analytics, call recordings, AI transcription, AI translation, AI call summaries, customer communication insights, CRM integrations, sales performance tools, missed call tracking and related business communication services.

The company is registered in Georgia. The full legal company name and registered address will be added here:

• Company Legal Name: [Insert Legal Company Name]
• Registered Address: [Insert Registered Address]
• Website: https://utelenet.com
• Contact Email: [Insert Privacy Email]

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with Utelenet.

1.1 Information You Provide Directly

We may collect information that you provide when you contact us, request a demo, create an account, use our platform, submit support requests, communicate with our team, subscribe to updates or connect business tools and integrations.

This information may include:

• Name
• Company name
• Job title
• Email address
• Phone number
• Business address
• Website URL
• Login details
• Billing information
• Support messages
• Any other information you choose to provide

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referral source
• Approximate location based on IP address
• Cookies and similar tracking technologies
• Website performance and usage data

2. Call, Communication and AI Data

Because Utelenet provides AI-powered communication tools, we may process business communication data when you or your organization use our services.

This may include:

• Call records
• Call metadata
• Caller and recipient numbers
• Call date and time
• Call duration
• Call status, such as answered, missed, failed or transferred
• Call recordings
• Voicemail recordings
• Transcripts
• Translations
• AI-generated summaries
• Customer requests mentioned during calls
• Sales insights
• Follow-up notes
• Agent or team performance data
• CRM-related call activity

We process this information to provide our services, improve communication visibility, support sales follow-up, generate AI insights and help businesses understand customer conversations.

3. Important Notice About Call Recording and Consent

Utelenet may provide tools that allow businesses to record, transcribe, translate, analyze or summarize calls.

You and your organization are responsible for making sure that all required notices and consents are obtained before recording, transcribing, translating, analyzing or storing any call or communication.

Call recording and consent laws may vary by country, state and jurisdiction. In the United States, some jurisdictions require consent from one party, while others may require consent from all parties. Businesses using Utelenet must comply with all laws that apply to their calls, customers, employees, agents and locations.

Utelenet does not control how customers notify call participants or obtain consent. Customers are responsible for using the platform legally and transparently.

4. Cookies and Tracking Technologies

We may use cookies, pixels, tags and similar technologies to operate the website, improve performance, analyze traffic, measure advertising campaigns and understand user behavior.

We may use these technologies to:

• Operate the website
• Remember user preferences
• Improve website performance
• Analyze traffic and website usage
• Measure advertising campaigns
• Support remarketing or retargeting campaigns
• Protect against fraud, spam and abuse

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled. Where required by law, we will provide a cookie notice or consent mechanism.

5. How We Use Personal Information

We may use personal information for the following purposes:

• To provide our website and services
• To create and manage user accounts
• To respond to inquiries and support requests
• To schedule demos or consultations
• To deliver AI transcription, translation, call summaries and analytics
• To manage call records, recordings and communication data
• To connect with CRM and business systems
• To improve sales follow-up and customer communication workflows
• To personalize user experience
• To process payments and billing
• To send service updates and administrative messages
• To send marketing communications, where permitted
• To improve our website, platform and services
• To monitor system security and prevent misuse
• To comply with legal obligations
• To protect our rights, users, customers and business

6. AI Processing

Utelenet may use artificial intelligence technologies to process call recordings, transcripts, translations, summaries, communication patterns, customer requests and sales insights.

AI features may be used to:

• Transcribe calls
• Translate conversations
• Summarize key points
• Identify customer requests
• Highlight possible sales opportunities
• Organize follow-up information
• Support team performance review
• Improve customer communication workflows

We do not use customer call recordings, transcripts or private business communication data to train public AI models unless this is clearly agreed in writing with the customer.

AI-generated outputs may not always be perfect. Customers are responsible for reviewing AI-generated content before relying on it for business, legal, financial or customer-related decisions.

7. How We Share Information

We do not sell personal information for money.

We may share personal information with trusted service providers and business partners who help us operate, deliver, secure and improve our services.

These may include:

• Cloud hosting providers
• Telecommunication providers
• AI processing providers
• Transcription and translation technology providers
• Analytics providers
• Payment processors
• CRM and integration providers
• Email and communication providers
• Customer support tools
• Security and fraud prevention providers
• Professional advisors
• Legal or regulatory authorities, where required

These providers are allowed to process information only as necessary to provide services to us or to comply with legal obligations.

8. Advertising, Analytics and Do Not Sell or Share

We may use analytics and advertising technologies to understand website activity, improve marketing and measure campaign performance.

We do not sell personal information for direct monetary payment. However, some privacy laws may define certain advertising, retargeting, analytics or cross-context behavioral advertising activities as “sharing” or “selling” personal information.

Where required by applicable law, users may have the right to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising.

To make such a request, contact us at:

[Insert Privacy Email]

If required, we will also provide a “Do Not Sell or Share My Personal Information” link or similar opt-out mechanism.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• The type of information
• The type of service used
• Customer account settings
• Contractual requirements
• Legal and regulatory obligations
• Security needs
• Dispute resolution
• Billing and tax requirements

Call recordings, transcripts, AI summaries and related communication data may be retained according to the customer’s account settings, service agreement or applicable legal requirements.

When information is no longer needed, we may delete, anonymize or securely archive it.

10. Data Security

We use reasonable technical, administrative and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

These measures may include:

• Access controls
• Encryption where appropriate
• Secure hosting
• User authentication
• Monitoring and logging
• Data backup procedures
• Limited employee and contractor access
• Security reviews
• Confidentiality obligations

No website, platform, communication system or internet transmission is completely secure. We cannot guarantee absolute security, but we work to protect information using reasonable security measures.

11. International Data Transfers

Utelenet is registered in Georgia and may work with service providers, infrastructure, customers and partners located in different countries.

Your personal information may be processed or stored in countries outside your country of residence, including the United States, the European Economic Area, Israel, Georgia or other locations where we or our service providers operate.

When required, we use appropriate safeguards to protect personal information transferred internationally.

12. Your Privacy Rights

Depending on your location, you may have certain privacy rights regarding your personal information.

These rights may include:

• The right to know what personal information we collect
• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of personal information
• The right to request a copy of your information
• The right to opt out of certain data sharing or targeted advertising
• The right to limit the use of sensitive personal information, where applicable
• The right to object to or restrict certain processing
• The right not to be discriminated against for exercising privacy rights

To exercise your rights, contact us at:

[Insert Privacy Email]

We may need to verify your identity before processing your request.

13. California Privacy Rights

This section applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies.

In the past 12 months, we may have collected the following categories of personal information:

• Identifiers, such as name, email address, phone number, IP address and business contact details
• Commercial information, such as account, billing or service information
• Internet or network activity, such as website usage and analytics data
• Audio or electronic information, such as call recordings and voicemail recordings
• Professional or employment-related information, such as company name, job title and team role
• Inferences, such as call insights, communication trends or sales-related analytics
• Sensitive personal information, only if provided or processed as part of the services

We collect this information for the business and commercial purposes described in this Privacy Policy.

We may disclose personal information to service providers, contractors, business partners, telecommunication providers, AI service providers, analytics providers, payment processors, CRM providers and legal authorities where required.

California residents may have the right to:

• Know what personal information we collect, use, disclose, sell or share
• Access personal information
• Request deletion
• Request correction
• Opt out of sale or sharing
• Limit use of sensitive personal information, where applicable
• Not receive discriminatory treatment for exercising privacy rights

We do not sell personal information for money. If our use of advertising or analytics technologies is considered “sharing” under California law, you may request to opt out by contacting us.

To submit a California privacy request, contact:

[Insert Privacy Email]

Authorized agents may submit requests on behalf of California residents where permitted by law. We may require proof of authorization and identity verification.

14. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on your state and the applicability of the law, you may have the right to:

• Access personal data
• Correct personal data
• Delete personal data
• Obtain a portable copy of personal data
• Opt out of targeted advertising
• Opt out of the sale of personal data
• Opt out of certain profiling activities
• Appeal a denied privacy request

To exercise these rights, contact us at:

[Insert Privacy Email]

We will respond within the time required by applicable law.

15. Children’s Privacy

Our website and services are intended for business users and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without proper consent, we will take steps to delete that information.

If you believe a child has provided us with personal information, contact us at:

[Insert Privacy Email]

16. Marketing Communications

We may send marketing emails or business updates to users who have contacted us, requested information, subscribed or otherwise provided consent where required.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Even if you unsubscribe from marketing communications, we may still send administrative, transactional, security, billing or service-related messages.

17. Third-Party Links and Integrations

Our website or platform may include links to third-party websites, tools, platforms, CRM systems, payment providers, telecommunication providers or integrations.

We are not responsible for the privacy practices of third parties. Their own privacy policies and terms apply.

We encourage users and customers to review third-party privacy policies before using external services or integrations.

18. Customer Responsibility for End-User Data

Utelenet customers may upload, connect, process, store or analyze information related to their own customers, leads, employees, agents, vendors or call participants.

In such cases, the customer is responsible for:

• Having a lawful basis to collect and process the data
• Providing required notices
• Obtaining required consents
• Complying with call recording laws
• Managing customer and employee privacy requests
• Ensuring that data submitted to Utelenet is lawful and accurate
• Using AI outputs responsibly
• Complying with applicable privacy, employment, telecom and consumer protection laws

Utelenet processes such data to provide services to the customer according to the applicable agreement.

19. Data Processing Role

Depending on the context, Utelenet may act as a data controller, business, processor, service provider or contractor under applicable privacy laws.

For website visitors, leads, prospects and direct business contacts, Utelenet may act as the controller of personal information.

For call data, recordings, transcripts, customer communication data and CRM-connected data processed on behalf of a business customer, Utelenet may act as a processor or service provider.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page. If changes are material, we may provide additional notice, such as a website notice, email notification or dashboard message.

Your continued use of our website or services after the updated Privacy Policy becomes effective means that you accept the updated policy.

21. Contact Us

For questions, privacy requests or concerns about this Privacy Policy, contact us at:

• Company: Utelenet
• Company Legal Name: [Insert Legal Company Name]
• Registered Address: [Insert Registered Address]
• Email: [Insert Privacy Email]
• Website: https://utelenet.com