Last updated: September 1, 2026
UTELENET Solutions LLC (“UTELENET”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal data entrusted to us.
This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit our websites, create an account, purchase an eSIM, use the UTELENET platform, use telecommunications or AI-powered communication services, contact our support team, or otherwise interact with us.
UTELENET Solutions LLC is a technology and telecommunications company incorporated in Georgia.
UTELENET provides business communication software, cloud telephony, virtual phone numbers, VoIP functionality, call center tools, AI-powered communication analytics, eSIM services and related digital communication services.
This Privacy Policy applies to personal data processed through UTELENET websites, customer accounts, SaaS applications, telecommunications services, eSIM services, customer support, billing systems and other services operated by or on behalf of UTELENET.
Certain products or services may have additional privacy notices or contractual data protection provisions. Where an additional notice applies to a specific service, that notice should be read together with this Privacy Policy.
Depending on the circumstances, UTELENET may act either as a data controller or as a data processor/service provider.
We generally act as a data controller when we process information relating to our own customers, account administrators, website visitors, eSIM purchasers, billing contacts, business representatives and support users.
For certain B2B communication services, our business customers may determine why and how communication data is processed. For example, a business customer may decide to record, transcribe or analyze its customer calls using the UTELENET platform. In such circumstances, UTELENET may process the relevant data on behalf of that business customer and act as a processor or service provider.
Where we act on behalf of a business customer, that customer remains responsible for providing appropriate privacy notices and obtaining any consent or other legal basis required for its processing activities.
Depending on the services you use, we may process the following categories of personal data:
Name, surname, company name, position, email address, telephone number, billing contact details and other information you provide when communicating with us.
Username, account identifier, authentication data, user permissions, organization membership, account settings and service configuration.
Company registration details, business address, authorized representatives, KYC information and supporting documentation where verification is required.
Telephone numbers, call dates and times, call duration, routing information, destination, source number, call status, usage records and other telecommunications metadata required to provide and bill communication services.
Where the relevant feature is enabled, this may include call recordings, transcripts, AI-generated summaries, call notes, messages and information contained within communications.
eSIM order information, selected country or region, mobile data package information, activation information, service status and technical identifiers required to provide the service.
Invoices, transaction amounts, payment status, currency, billing history and payment method information.
Depending on the payment method used, payment card information may be processed directly by third-party banks, acquiring institutions or payment service providers.
IP address, device type, browser information, operating system, login history, security logs, session information and information generated when you interact with our platform.
Support requests, correspondence, technical diagnostics and other information supplied when you contact us.
Cookie identifiers, page views, interactions, referring pages and similar information where cookies or comparable technologies are used.
We may collect personal data:
When a business customer uses UTELENET to communicate with its own customers, employees, leads or other individuals, personal data may also be provided to us by that business customer.
We may process personal data for purposes including:
Where required by applicable law, we process personal data on an appropriate legal basis, such as performance of a contract, compliance with a legal obligation, legitimate interests or consent.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
UTELENET provides communication technologies that may allow business customers to record, transcribe and analyze calls.
Depending on the functionality enabled by the customer, the platform may process:
UTELENET processes this information only where necessary to provide, secure and support the relevant services, or as otherwise instructed by the business customer where UTELENET acts as a processor.
Business customers are responsible for determining whether recording, monitoring, transcription or analysis of communications is legally permitted in the jurisdictions in which they operate and for providing any legally required notifications or obtaining any required consent.
AI-generated information may contain inaccuracies and should not automatically be treated as a substitute for human judgment.
Certain UTELENET services rely on third-party telecommunications carriers, telephone number providers, voice routing providers, connectivity providers, eSIM providers and other infrastructure partners.
We may share information with these providers where necessary to:
The providers used may vary depending on the customer's country, service, telephone number, destination and technical requirements.
Payments may be processed through banks, acquiring institutions and payment service providers.
Depending on the payment method, payment details may be entered directly into systems operated by the relevant payment provider.
UTELENET may receive transaction information including:
We retain billing and transaction records where necessary for accounting, taxation, fraud prevention, customer support and legal compliance.
Our websites and applications may use cookies and similar technologies for authentication, security, maintaining sessions, remembering user preferences, measuring website performance and understanding how our services are used.
Where required by applicable law, non-essential cookies will be used only after the user has made the appropriate cookie choice.
Additional information may be provided through a separate Cookie Policy or cookie preference interface.
We do not disclose personal data to third parties except where necessary for legitimate business purposes, service delivery or legal compliance.
Recipients may include:
Service providers are permitted to process personal data only for the purposes for which access has been provided and subject to applicable contractual and legal obligations.
UTELENET does not sell personal data as part of its business model.
UTELENET operates internationally, and our customers, telecommunications partners, infrastructure providers and technology suppliers may be located in different countries.
As a result, personal data may be transferred to or processed outside the country where it was originally collected.
Where applicable law requires specific safeguards for international transfers, we use appropriate contractual, organizational or legal mechanisms designed to protect transferred personal data.
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.
Retention may be necessary for:
Retention periods vary depending on the type of information and the service involved.
Account and contractual information may be retained during the customer relationship and for an appropriate period afterwards.
Telecommunications usage records may be retained for the period required for billing, dispute resolution, fraud prevention and applicable legal requirements.
Call recordings, transcripts and AI-generated communication data may be retained according to the customer's selected configuration, contractual arrangements and applicable legal requirements.
When information is no longer required, it may be deleted or anonymized.
We use organizational and technical measures designed to protect personal data against unauthorized access, disclosure, alteration, loss or destruction.
Such measures may include:
No electronic system or transmission method can be guaranteed to be completely secure.
Users are responsible for protecting their account credentials and should notify us promptly if they suspect unauthorized access to their account.
Depending on where you live and which privacy laws apply, you may have rights relating to your personal data.
These rights may include the right to:
Residents of certain jurisdictions may have additional privacy rights under applicable local legislation.
To submit a privacy request, please contact:
admin@utelenet.com
We may need to verify your identity before completing certain requests.
Where UTELENET processes personal data solely on behalf of one of our business customers, we may direct your request to that customer.
You may also have the right to submit a complaint to the competent data protection authority in your jurisdiction.
We may send service-related communications necessary to operate your account, including security notifications, invoices, billing information, technical notifications and information concerning changes to the services.
Where permitted by applicable law, we may also send information about UTELENET products, services and offers.
You may unsubscribe from marketing communications at any time using an unsubscribe option provided in the communication or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications.
If your UTELENET account is provided by your employer or another organization, that organization may have administrative control over your account.
Authorized organization administrators may be able to:
Questions regarding an organization's processing of your personal data should also be directed to that organization.
UTELENET services are not specifically directed toward children.
We do not knowingly collect personal data from children in circumstances where parental or guardian authorization is required by applicable law.
If you believe that a child has provided personal data to us without appropriate authorization, please contact us so that we can review the matter.
Our websites and applications may contain links to third-party websites or services.
UTELENET is not responsible for the privacy practices of independent third parties. We recommend reviewing the privacy notices of any third-party service you choose to use.
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices or legal requirements.
The latest version will be published on our website together with the updated revision date.
Where changes are material and applicable law requires additional notification, we will take reasonable steps to notify affected users.
If you have questions, requests or concerns regarding this Privacy Policy or the processing of personal data, please contact us:
UTELENET Solutions LLC
Identification Number: 405865684
Georgia, Tbilisi, Saburtalo District
Giorgi Brtskhinvali Street, N 5a, Apartment N30
Email: admin@utelenet.com
Website: utelenet.com
