Encrypted in transit and at rest, isolated per customer, and reachable only by people you authorize — the protection healthcare and finance teams need before they say yes.
We design and operate Utelenet to align with the standards your security and procurement teams already ask about.
Wording reflects our security program and roadmap. Current certification status and reports are available on request.
Every conversation follows the same protected path. Each step is encrypted, logged, and limited to people you authorize.
A customer dials in or your team dials out over our cloud PBX.
Voice and data are protected with TLS 1.2+ and SRTP end to end.
Recordings and transcripts are encrypted at rest with AES-256.
Role-based access, MFA, and audit logs control who can ever open it.
Layered controls across encryption, access, monitoring, and infrastructure.
TLS 1.2+ and SRTP protect calls and data on the wire; recordings and transcripts are encrypted at rest with AES-256.
Role-based access (RBAC), enforced MFA, and SSO via SAML/OAuth, all built on least-privilege defaults.
Who accessed what, and when. Detailed audit trails with alerting on unusual activity.
Per-tenant isolation keeps your data yours, with region options for where recordings are stored.
Redundant, geo-distributed data centers with automatic failover and a 99.99% uptime target.
24/7 monitoring, a defined incident-response process, and regular key rotation keep risks contained.
The same platform, mapped to the requirements your sector lives by.
Protect patient conversations with encryption, access control, and a BAA — built to support HIPAA workflows.
Healthcare phone systemSafeguard client data with audit trails, strict access, and encryption that stands up to financial scrutiny.
Finance phone systemsScale across teams and regions with centralized access control, isolation, and monitoring you can audit.
BPO & call centerYour conversations run on redundant, geo-distributed data centers with automatic failover and continuous monitoring. We engineer for the quiet kind of reliability — the sort you never have to think about.
Doing vendor review? We'll get your security and procurement teams what they need to sign off — fast.
Request DocsSee how Utelenet keeps conversations protected without getting in the way of real work.
Is Utelenet HIPAA-ready?
Utelenet is built to support HIPAA workflows, and we can sign a Business Associate Agreement (BAA) for covered use. We'll walk your team through how patient conversations are encrypted, isolated, and access-controlled. Reach out to security for current details.
Are calls and recordings encrypted?
Yes. Calls and data are encrypted in transit with TLS 1.2+ and SRTP, and recordings and transcripts are encrypted at rest with AES-256. Access to stored data is limited by role and protected with MFA.
Where is my data stored?
Data is stored in redundant, geo-distributed data centers with per-tenant isolation. Region options are available for where recordings are kept — talk to us about your residency requirements.
Do you sign BAAs and DPAs?
Yes. A Business Associate Agreement (BAA) is available for HIPAA-covered workflows, and a Data Processing Agreement (DPA) is available for GDPR and data-handling terms. Request them through the Trust Center.
How do you handle access control?
Access is role-based (RBAC) with least-privilege defaults, enforced MFA, and SSO via SAML/OAuth. Every access to recordings and transcripts is logged, with alerting on unusual activity.
Can I get your SOC 2 report?
Security documentation — including our SOC 2 report under NDA, pen-test summary, and completed security questionnaires — is available on request. Use the Trust Center to ask and we'll get it to your team quickly.
